Ongoing since 04:58 PM UTC, affecting Payu Merchant Panel and PayU Secure and 1 more.
Dear Customer Since November 07, 2026 at 09:35:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Affected components
Update timeline
- identified Nov 07, 2026, 04:58 PM UTC
Dear Customer Since November 07, 2026 at 09:35:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
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