Paytronix experienced a major incident on October 20, 2026 affecting ResDiary, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
ResDiary
Update timeline
- investigating Oct 20, 2026, 08:56 AM UTC
We are investigating an issue that is causing dishcult not to load for some venues.
- identified Oct 20, 2026, 09:20 AM UTC
We've identified the cause of the issue and are implementing a fix to resolve the outage.
- monitoring Oct 20, 2026, 09:45 AM UTC
We have implemented a fix and are monitoring to confirm that it will resolve the issue.
- monitoring Oct 20, 2026, 10:01 AM UTC
Partially restored service, provider pages are now loading as expected and customers can book at the restaurant. Follow up fix for remaining dishcult pages will go live shortly.
- resolved Oct 20, 2026, 10:44 AM UTC