Paytronix experienced a minor incident on October 19, 2026 affecting Rotaready, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Rotaready
Update timeline
- investigating Oct 19, 2026, 08:09 AM UTC
We are aware of an issue that is impacting the sign off of Rotas. Customers are signing off rotas and the rota is not showing as signed off. This is being treated as a high priority by our technical team.
- identified Oct 19, 2026, 09:04 AM UTC
Our technical team have found the issue and a fix has been applied and rota events are being updated. We expect the backlog of sign offs to be processed in the next 30 minutes.
- resolved Oct 19, 2026, 11:56 AM UTC
Rota sign of backlog has now completed and customers sign offs will now show.