Resolved after 21 hours 5 minutes, affecting Guestline Distribution (Roomlynx), on October 15, 2026.
**Resolved** We were made aware by Booking.com that they were experiencing an issue with their Reservation API yesterday from around 1pm until 9pm. This may mean some reservations were not received by the Distribution Hub and the PMS. Summary Booking.com Reservation API Outage Affected Service: Guestline Distribution Recommended Action Booking.com has advised that a global hold was implemented during the outage to prevent reservations from timing out. As a precaution, we recommend reviewing all reservations received via Booking.com during the affected period and confirming that they have been successfully created in the PMS. If any reservations are missing, please create them manually within the PMS and ensure the Booking.com CRS reference is entered into the CRS1 field on the reservation record.
Affected components
Update timeline
- monitoring Oct 15, 2026, 11:25 AM UTC
We have been made aware by Booking.com that they are currently experience an issue with their Reservation API. This may mean some reservations have not yet been recieved by Distribution Hub and the PMS. Summary Booking.com Reservation API Outage Affected Service: Guestline Distribution Recommended Action No action is required at this point in time, as Booking.com have stated they have put a global hold in place to ensure reservations do not time out during this outage.
- resolved Oct 16, 2026, 08:30 AM UTC
**Resolved** We were made aware by Booking.com that they were experiencing an issue with their Reservation API yesterday from around 1pm until 9pm. This may mean some reservations were not received by the Distribution Hub and the PMS. Summary Booking.com Reservation API Outage Affected Service: Guestline Distribution Recommended Action Booking.com has advised that a global hold was implemented during the outage to prevent reservations from timing out. As a precaution, we recommend reviewing all reservations received via Booking.com during the affected period and confirming that they have been successfully created in the PMS. If any reservations are missing, please create them manually within the PMS and ensure the Booking.com CRS reference is entered into the CRS1 field on the reservation record.
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