PayTrace Outage History

PayTrace had 13 outages in the last 2 years totaling 22h 16m of downtime — averaging 0.5 incidents per month.

There were 13 PayTrace outages since September 12, 2024 totaling 22h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.paytrace.com

Minor September 3, 2026

Performance Degradation Impacting PayTrace System

Detected by Pingoru: Sep 03, 2026, 10:06 PM UTC
Resolved: Sep 03, 2026, 10:52 PM UTC
Duration: 46m

Affected: TraditionalJSON APIEMVVirtual TerminalChecksTraditional API & Secure CheckoutPayTrace Go App

Timeline · 2 updates

investigating Sep 03, 2026, 10:06 PM UTC

Multiple PayTrace services are currently experiencing an interruption due to a widespread outage with our cloud provider, Amazon Web Services (AWS). Our engineering team is actively monitoring the situation and tracking AWS's progress toward a resolution. We will provide another update as soon as more information is available.
resolved Sep 03, 2026, 10:52 PM UTC

Our engineering team has confirmed that all services are now fully operational. While AWS has not yet updated their public status page to reflect the recovery, our internal monitoring indicates that the underlying issue is completely resolved. Thank you for your patience.

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Minor August 13, 2026

Processing Network EPX Degraded Performance

Detected by Pingoru: Aug 13, 2026, 05:20 PM UTC
Resolved: Aug 13, 2026, 08:51 PM UTC
Duration: 3h 30m

Affected: Virtual TerminalEPX

Timeline · 3 updates

investigating Aug 13, 2026, 05:20 PM UTC

Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
monitoring Aug 13, 2026, 06:14 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 13, 2026, 08:51 PM UTC

This incident has been resolved.

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Minor June 4, 2026

Possible Performance Issues

Detected by Pingoru: Jun 04, 2026, 11:40 PM UTC
Resolved: Jun 05, 2026, 12:27 AM UTC
Duration: 46m

Affected: Branded Site

Timeline · 2 updates

investigating Jun 04, 2026, 11:40 PM UTC

Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts.
resolved Jun 05, 2026, 12:27 AM UTC

This incident has been resolved.

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Minor June 3, 2026

Degraded Performance affecting paytrace.net and the Virtual Terminal

Detected by Pingoru: Jun 03, 2026, 07:27 PM UTC
Resolved: Jun 03, 2026, 08:14 PM UTC
Duration: 47m

Affected: Virtual Terminal

Timeline · 2 updates

investigating Jun 03, 2026, 07:27 PM UTC

Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
resolved Jun 03, 2026, 08:14 PM UTC

Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

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Minor May 1, 2026

Performance issue affecting paytrace.net and the Virtual Terminal

Detected by Pingoru: May 01, 2026, 08:26 PM UTC
Resolved: May 01, 2026, 09:21 PM UTC
Duration: 54m

Affected: Virtual Terminal

Timeline · 3 updates

investigating May 01, 2026, 07:35 PM UTC

Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
identified May 01, 2026, 08:26 PM UTC

Our technical team has identified the issue and is working to restore our site to full operational capacity. We will provide additional updates as they become available.
resolved May 01, 2026, 09:21 PM UTC

Site is moving at full speed. Trying to get confirmation from DevOps so I can resolve the status

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Minor April 30, 2026

Performance Issues on PayTrace.net

Detected by Pingoru: Apr 30, 2026, 07:27 PM UTC
Resolved: Apr 30, 2026, 09:59 PM UTC
Duration: 2h 32m

Affected: Virtual Terminal

Timeline · 3 updates

investigating Apr 30, 2026, 07:27 PM UTC

Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.
investigating Apr 30, 2026, 08:20 PM UTC

We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.
resolved Apr 30, 2026, 09:59 PM UTC

Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

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Critical March 19, 2026

PayTrace.net Currently Down-Login page still available

Detected by Pingoru: Mar 19, 2026, 08:07 PM UTC
Resolved: Mar 19, 2026, 08:27 PM UTC
Duration: 19m

Affected: Branded Site

Timeline · 2 updates

identified Mar 19, 2026, 08:07 PM UTC

We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.
resolved Mar 19, 2026, 08:27 PM UTC

Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

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Critical September 14, 2025

PayTrace Website Latency

Detected by Pingoru: Sep 14, 2025, 03:23 PM UTC
Resolved: Sep 14, 2025, 05:13 PM UTC
Duration: 1h 49m

Affected: Virtual Terminal

Timeline · 2 updates

identified Sep 14, 2025, 03:23 PM UTC

PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.
resolved Sep 14, 2025, 05:13 PM UTC

We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

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Minor July 16, 2025

PayTrace Telephone Support Unavailable

Detected by Pingoru: Jul 16, 2025, 02:12 PM UTC
Resolved: Jul 16, 2025, 03:11 PM UTC
Duration: 58m

Affected: 5-Star Support

Timeline · 2 updates

identified Jul 16, 2025, 02:12 PM UTC

Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.
resolved Jul 16, 2025, 03:11 PM UTC

The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

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Minor July 2, 2025

Recurring Payments Issue

Detected by Pingoru: Jul 02, 2025, 02:12 PM UTC
Resolved: Jul 02, 2025, 10:45 PM UTC
Duration: 8h 32m

Affected: Traditional

Timeline · 2 updates

identified Jul 02, 2025, 02:12 PM UTC

We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.
resolved Jul 02, 2025, 10:45 PM UTC

We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

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Major February 20, 2025

Communication Errors Impacting NGT Processing

Detected by Pingoru: Feb 20, 2025, 04:29 PM UTC
Resolved: Feb 20, 2025, 05:08 PM UTC
Duration: 38m

Affected: NGT TDC (NPT)

Timeline · 2 updates

identified Feb 20, 2025, 04:29 PM UTC

We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.
resolved Feb 20, 2025, 05:08 PM UTC

The NGT Team has resolved the issue, and processing is back up and running normally.

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Critical January 6, 2025

TSYS Transaction Processing Delays

Detected by Pingoru: Jan 06, 2025, 03:45 PM UTC
Resolved: Jan 06, 2025, 03:46 PM UTC
Duration: 1m

Affected: TSYS (Vital)

Timeline · 2 updates

investigating Jan 06, 2025, 03:45 PM UTC

We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.
resolved Jan 06, 2025, 03:46 PM UTC

TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

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Minor September 12, 2024

Latency on Sign On Page

Detected by Pingoru: Sep 12, 2024, 06:37 PM UTC
Resolved: Sep 12, 2024, 07:14 PM UTC
Duration: 37m

Affected: Documentation

Timeline · 2 updates

identified Sep 12, 2024, 06:37 PM UTC

PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.
resolved Sep 12, 2024, 07:14 PM UTC

Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.

Read the full incident report →