Paystack Outage History
Paystack is up right nowPingoru has recorded 114 incidents for Paystack: 114 in the last 12 months and 41 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 233 of 720 (32%) |
| May 2026 | 16 | 326 of 744 (44%) |
| June 2026 | 11 | 432 of 720 (60%) |
| July 2026 | 17 | 214 of 744 (29%) |
| August 2026 | 10 | 100 of 744 (13%) |
| September 2026 | 11 | 210 of 720 (29%) |
| October 2026 | 20 | 245 of 744 (33%) |
| November 2026 | 1 | 11 of 60 (18%) |
Incidents, newest first
Major November 2, 2026 Nigeria: Increased Failures on Verve Card Transactions 1h 32m NIGERIA (Cards)
Started Nov 02, 2026, 09:04 PM UTC· resolved Nov 02, 2026, 10:36 PM UTC
- investigating Nov 02, 2026, 09:04 PM UTC
Card payments with Verve cards are failing at a higher rate than usual. Other card schemes are not affected. We're investigating and have notified our processing partner. What this means for you: \- Card payments may fail or be declined at a higher rate than usual. \- Verve cards are the most affected Customers can complete payment with Mastercard and Visa cards, Pay with Transfer, Pay with Bank, USSD and Opay in the meantime.
- monitoring Nov 02, 2026, 09:34 PM UTC
Our processing partner has applied a fix, and card payments with Verve cards have been succeeding since 10:30 PM WAT. We're monitoring to confirm that success rates remain normal.
- resolved Nov 02, 2026, 10:36 PM UTC
This incident has been resolved.
Major October 31, 2026 Nigeria: Downtime on transactions with Nigerian-issued cards 2h 21m NIGERIA (Cards)
Started Oct 31, 2026, 11:47 AM UTC· resolved Oct 31, 2026, 02:09 PM UTC
- investigating Oct 31, 2026, 11:47 AM UTC
We are currently observing a higher than usual failure rate on transactions made with **cards issued by Nigerian banks as a result of a processor downtime.** **As a result, transactions made with such cards may fail.** We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored. We apologize for any inconvenience this may cause.
- monitoring Oct 31, 2026, 12:41 PM UTC
Issue had been rectified by the downstream provider and we are currently monitoring the result.
- resolved Oct 31, 2026, 02:09 PM UTC
This incident has been resolved.
Major October 30, 2026 Nigeria: Downtime with Bank Transfers 1d 13h NIGERIA (Bank), NIGERIA (Managed Accounts)
Started Oct 30, 2026, 08:16 PM UTC· resolved Nov 01, 2026, 09:20 AM UTC
- investigating Oct 30, 2026, 08:16 PM UTC
We are experiencing an increase in failures on inward (Pay with Transfer and Dedicated Virtual Accounts) and outward Transfers as a result of a downtime with the Central Switch in Nigeria. As a result, you may experience delays and failures when making transfers to Paystack Virtual Accounts, and also when making outward transfers from Paystack to other bank accounts. We are in communication with the Central Switch and will share updates as soon as possible. We apologize for any inconvenience this might cause.
- monitoring Oct 31, 2026, 09:40 AM UTC
Processing with the Central Switch in Nigeria has improved, and transfers are succeeding again. We're monitoring closely. Pending transfers will update automatically once confirmed. We'll post another update once full recovery is confirmed.
- monitoring Oct 31, 2026, 09:43 AM UTC
Processing with the Central Switch in Nigeria has improved, and Managed Accounts and Bank transfers are succeeding again while we monitor the situation closely. Pending transfers will update automatically once full recovery is confirmed following the earlier downtime.
- resolved Nov 01, 2026, 09:20 AM UTC
This incident has been resolved.
Major October 29, 2026 Nigeria: Increased Failures on Transactions with Ecobank Cards 20h 9m NIGERIA (Cards)
Started Oct 29, 2026, 11:58 AM UTC· resolved Oct 30, 2026, 08:07 AM UTC
- investigating Oct 29, 2026, 11:58 AM UTC
We are currently observing a higher than usual failure rate on transactions made with Ecobank cards as a result of an issue with our processing partner. Transactions made with cards issued by other banks are not affected. As a result, payments made with Ecobank cards may fail. We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored. We apologize for any inconvenience this may cause.
- resolved Oct 30, 2026, 08:07 AM UTC
This incident has been resolved.
Major October 29, 2026 Card payments requiring 3D Secure verification are failing 1h 36m COTE D'IVOIRE (Cards), EGYPT (Cards), GHANA (Cards), KENYA (Cards) and 2 more
Started Oct 29, 2026, 07:30 AM UTC· resolved Oct 29, 2026, 09:06 AM UTC
- investigating Oct 29, 2026, 07:30 AM UTC
We are investigating an issue affecting 3DS challenges.
- monitoring Oct 29, 2026, 07:52 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Oct 29, 2026, 08:03 AM UTC
Card payments requiring 3D Secure verification are operational again. The service is currently under monitoring.
- resolved Oct 29, 2026, 09:06 AM UTC
This incident has been resolved.
Major October 27, 2026 Nigeria: Downtime on transactions with Nigerian-issued cards 27m NIGERIA (Cards)
Started Oct 27, 2026, 07:36 AM UTC· resolved Oct 27, 2026, 08:04 AM UTC
- investigating Oct 27, 2026, 07:36 AM UTC
We are currently observing a higher than usual failure rate on transactions made with **cards issued by Nigerian banks as a result of a processor downtime.** **As a result, transactions made with such cards may fail.** We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored. We apologize for any inconvenience this may cause.
- resolved Oct 27, 2026, 08:04 AM UTC
This incident has been resolved.
Major October 26, 2026 Nigeria: Increased Failures on Access Bank Card Transactions 1h 42m NIGERIA (Cards)
Started Oct 26, 2026, 11:03 AM UTC· resolved Oct 26, 2026, 12:45 PM UTC
- investigating Oct 26, 2026, 11:03 AM UTC
We are currently observing a higher than usual failure rate on one-time transactions made with Access Bank cards as a result of an issue with our processing partner. Transactions made with cards issued by other banks are not affected. As a result, one-time payments made with Access Bank cards may fail. We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored. We apologize for any inconvenience this may cause.
- resolved Oct 26, 2026, 12:45 PM UTC
This incident has been resolved.
Minor October 25, 2026 Nigeria: Downtime on transactions with Nigerian-issued cards 16h 2m NIGERIA (Cards)
Started Oct 25, 2026, 01:26 PM UTC· resolved Oct 26, 2026, 05:28 AM UTC
- investigating Oct 25, 2026, 01:26 PM UTC
We are currently observing a higher than usual failure rate on transactions made with **cards issued by Nigerian banks as a result of a processor downtime.** **As a result, transactions made with such cards may fail.** We are working with our processing partner to resolve the issue as quickly as possible and we will provide updates as soon as normal service is restored. We apologize for any inconvenience this may cause.
- monitoring Oct 25, 2026, 02:45 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Oct 25, 2026, 05:00 PM UTC
This incident has been resolved.
- resolved Oct 25, 2026, 07:06 PM UTC
This incident has been resolved.
- investigating Oct 25, 2026, 10:05 PM UTC
We are currently investigating this incident.
- monitoring Oct 25, 2026, 10:44 PM UTC
We are continuing to work on a fix for this incident.
- resolved Oct 26, 2026, 05:28 AM UTC
This incident has been resolved.
Major October 23, 2026 Shopify Apps Not Responding - the engineering team is attending 2d 22h Platform & Infrastructure (Plugins & Integrations)
Started Oct 23, 2026, 07:00 AM UTC· resolved Oct 26, 2026, 05:57 AM UTC
- investigating Oct 23, 2026, 07:00 AM UTC
We are currently investigating this incident.
- identified Oct 23, 2026, 08:00 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Oct 23, 2026, 08:08 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Oct 26, 2026, 05:57 AM UTC
This incident has been resolved.
Minor October 23, 2026 Ghana: MTN System Downtime 3h 18m GHANA (Mobile Money), GHANA (Mobile Money)
Started Oct 23, 2026, 03:45 AM UTC· resolved Oct 23, 2026, 07:04 AM UTC
- investigating Oct 23, 2026, 03:45 AM UTC
We are currently experiencing an issue with **MTN Mobile Money transactions** due to downtime on MTN’s platform. This is causing most MTN Mobile Money payments to fail. Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.
- resolved Oct 23, 2026, 07:04 AM UTC
This incident has been resolved.
Minor October 19, 2026 Ghana: AirtelTigo Transfer Downtime 2d 4h GHANA (Mobile Money)
Started Oct 19, 2026, 01:04 PM UTC· resolved Oct 21, 2026, 06:03 PM UTC
- investigating Oct 19, 2026, 01:04 PM UTC
We are currently experiencing an issue with **AirtelTigo Mobile Money transactions** due to downtime on AirtelTigo's platform. This is causing most AirtelTigo Mobile Money transfers to fail. Our team is in active communication with AirtelTigo, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.
- resolved Oct 21, 2026, 06:03 PM UTC
This incident has been resolved.
Major October 12, 2026 Ghana: Bank transfers Downtime 46m GHANA (Bank)
Started Oct 12, 2026, 10:13 AM UTC· resolved Oct 12, 2026, 10:59 AM UTC
- investigating Oct 12, 2026, 10:13 AM UTC
We are currently experiencing an issue with Bank transfers due to downtime on GIP platform. This is causing most Bank transfers payments to fail. Our team is in active communication with Ghipss, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.
- resolved Oct 12, 2026, 10:59 AM UTC
We are continuing to work on a fix for this incident.
Major October 11, 2026 Ghana: Mpesa System Downtime 4h 16m KENYA (M-PESA)
Started Oct 11, 2026, 08:51 PM UTC· resolved Oct 12, 2026, 01:07 AM UTC
- investigating Oct 11, 2026, 08:51 PM UTC
We are currently experiencing an issue with **Mpesa Mobile Money transactions** due to downtime on Mpesa platform. This is causing most Mpesa Mobile Money payments to fail. Our team is in active communication with Mpesa, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.
- resolved Oct 12, 2026, 01:07 AM UTC
This incident has been resolved.
Major October 11, 2026 Nigeria: Increased Card Processing Failures 2h 29m NIGERIA (Cards)
Started Oct 11, 2026, 06:36 PM UTC· resolved Oct 11, 2026, 09:05 PM UTC
- investigating Oct 11, 2026, 06:36 PM UTC
We're currently seeing an increase in failed payments for Nigerian local cards due to an outage at one of our processing partners. Verve cards are the most affected. International cards and other payment channels are not affected and are working normally. We're working with our partner to restore service and will share an update as soon as we have more information. We apologize for the disruption and appreciate your patience.
- resolved Oct 11, 2026, 09:05 PM UTC
We are continuing to work on a fix for this incident.
Minor October 11, 2026 Nigeria: Increased Failures on Card Transactions 41m NIGERIA (Cards)
Started Oct 11, 2026, 09:35 AM UTC· resolved Oct 11, 2026, 10:16 AM UTC
- investigating Oct 11, 2026, 09:35 AM UTC
We are currently observing a higher failure rate on transactions made with **Nigerian cards, especially Verve cards** as a result of a partner downtime. We have notified our partner and we are working closely with them to resolve the issue. We’ll provide updates as soon as service is restored and we apologize for any inconvenience this may cause.
- resolved Oct 11, 2026, 10:16 AM UTC
This incident has been resolved.
Minor October 10, 2026 Ghana: Telecel System Downtime 16h 42m GHANA (Mobile Money)
Started Oct 10, 2026, 02:18 PM UTC· resolved Oct 11, 2026, 07:01 AM UTC
- investigating Oct 10, 2026, 02:18 PM UTC
Our partner, Telecel, is currently having an intermittent downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.
- resolved Oct 11, 2026, 07:01 AM UTC
We are continuing to work on a fix for this incident.
Minor October 9, 2026 Shopify payment failures 3h 4m Platform & Infrastructure (API)
Started Oct 09, 2026, 07:49 AM UTC· resolved Oct 09, 2026, 10:54 AM UTC
- investigating Oct 09, 2026, 07:49 AM UTC
We are currently investigating failures when attempting to pay via our Shopify and Shopify Onsite apps.
- monitoring Oct 09, 2026, 09:18 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Oct 09, 2026, 10:54 AM UTC
This incident has been resolved.
Major October 8, 2026 Nigeria: Increased Card Processing Failures 54m NIGERIA (Cards)
Started Oct 08, 2026, 11:35 AM UTC· resolved Oct 08, 2026, 12:30 PM UTC
- investigating Oct 08, 2026, 11:35 AM UTC
We're currently seeing an increase in failed payments for Nigerian local cards due to an outage at one of our processing partners. Verve cards are the most affected. International cards and other payment channels are not affected and are working normally. We're working with our partner to restore service and will share an update as soon as we have more information. We apologize for the disruption and appreciate your patience.
- resolved Oct 08, 2026, 12:30 PM UTC
This incident has been resolved.
Major October 6, 2026 Nigeria: Increased Card Processing Failures 4h 23m NIGERIA (Cards)
Started Oct 06, 2026, 09:36 AM UTC· resolved Oct 06, 2026, 01:59 PM UTC
- investigating Oct 06, 2026, 09:36 AM UTC
We're currently seeing an increase in failed payments for Nigerian local cards due to an outage at one of our processing partners. Verve cards are the most affected. International cards and other payment channels are not affected and are working normally. We're working with our partner to restore service and will share an update as soon as we have more information. We apologize for the disruption and appreciate your patience.
- resolved Oct 06, 2026, 01:59 PM UTC
This incident has been resolved.
Minor October 4, 2026 Nigeria: Increased Card Processing Failures 3h 54m NIGERIA (Cards)
Started Oct 04, 2026, 02:26 PM UTC· resolved Oct 04, 2026, 06:21 PM UTC
- investigating Oct 04, 2026, 02:26 PM UTC
We're currently seeing an increase in failed payments for Nigerian local cards due to an outage at one of our processing partners. Verve cards are the most affected. International cards and other payment channels are not affected and are working normally. We're working with our partner to restore service and will share an update as soon as we have more information. We apologize for the disruption and appreciate your patience.
- resolved Oct 04, 2026, 06:21 PM UTC
We are continuing to work on a fix for this incident.
Major October 2, 2026 Nigeria: Downtime on Bank Transfers 1d 5h NIGERIA (Bank), NIGERIA (Bank Transfer), NIGERIA (Pay with Bank)
Started Oct 02, 2026, 10:57 AM UTC· resolved Oct 03, 2026, 04:07 PM UTC
- investigating Oct 02, 2026, 10:57 AM UTC
We are experiencing an increase in failures on inward (Pay with Transfer and Dedicated Virtual Accounts) and outward Transfers as a result of a downtime with the Central Switch in Nigeria. As a result, you may experience delays and failures when making transfers to Paystack Virtual Accounts, and also when making outward transfers from Paystack to other bank accounts. We are in communication with the Central Switch and will share updates as soon as possible. We apologize for any inconvenience this might cause.
- monitoring Oct 02, 2026, 06:33 PM UTC
A fix has been put in place and we're seeing improved successes on both Inward and Outward Transfers.
- monitoring Oct 02, 2026, 07:23 PM UTC
The issue has now been resolved for new transfers. However, for transfers initiated during the downtime, there will be a delay. We're working with the Central Switch to get the final status of these transfers and update them accordingly. We apologize for any inconvenience this might cause.
- resolved Oct 03, 2026, 04:07 PM UTC
This incident has been resolved.
Major September 30, 2026 Kenya: Bank Transfers Downtime 3h 55m KENYA (Bank)
Started Sep 30, 2026, 12:45 PM UTC· resolved Sep 30, 2026, 04:40 PM UTC
- investigating Sep 30, 2026, 12:45 PM UTC
We are currently experiencing failures with Bank transfers. Transfers to all banks other than KCB and Equity are affected. We are actively investigating the cause and working on a fix. We will share an update as soon as we have more information.
- identified Sep 30, 2026, 03:39 PM UTC
The root cause has been identified and the team is working on a fix.
- resolved Sep 30, 2026, 04:40 PM UTC
The fix put in place has been verified. This incident has been resolved.
Major September 29, 2026 Delays with Outward Transfers 1d NIGERIA (Bank Transfer)
Started Sep 29, 2026, 03:23 PM UTC· resolved Sep 30, 2026, 04:06 PM UTC
- investigating Sep 29, 2026, 03:23 PM UTC
We are experiencing delays with a small number of outward transfers to Nigerian bank accounts as a result of a processor downtime. As a result, some transfers may take longer than usual to get a final status. We are in contact with our processing partner and investigating to find the root cause. We'll share updates as soon as possible and we apologize for any inconvenience this might cause
- resolved Sep 30, 2026, 04:06 PM UTC
We are continuing to work on a fix for this incident.
Major September 23, 2026 Nigeria: Degraded Card Processing 1d 7h NIGERIA (Cards)
Started Sep 23, 2026, 08:33 AM UTC· resolved Sep 24, 2026, 03:56 PM UTC
- investigating Sep 23, 2026, 08:33 AM UTC
One of our processing partners is currently experiencing a service disruption. We are working with the partner to restore full service as quickly as possible. What this means for you During this period, you may experience elevated failures or intermittent errors when processing NGN card transactions. Verve card transactions are expected to be more affected than other card schemes. Our team is actively monitoring the situation and will provide updates on this page as they become available. If you have any questions or concerns, please contact our Support team
- monitoring Sep 24, 2026, 11:44 AM UTC
We are continuing to work on a fix for this incident.
- resolved Sep 24, 2026, 03:56 PM UTC
This incident has been resolved.
Major September 21, 2026 Nigeria: Degraded Performance on Direct Debit 16h 16m NIGERIA (Direct Debit)
Started Sep 21, 2026, 06:39 PM UTC· resolved Sep 22, 2026, 10:56 AM UTC
- investigating Sep 21, 2026, 06:39 PM UTC
Direct Debit is currently unavailable across all banks due to a downtime. Impact: Attempts to charge already-linked accounts may fail. Attempts to link new bank accounts may also fail. We are in active communication with the service provider and will share updates as soon as more information becomes available.
- monitoring Sep 22, 2026, 09:12 AM UTC
We are continuing to work on a fix for this incident.
- resolved Sep 22, 2026, 10:56 AM UTC
This incident has been resolved.