Paystack Outage History

We are investigating an issue affecting payments made via GTB Pay with Bank on Paystack Checkout. Customers who select GTB as their bank are currently unable to complete their payments after being redirected to GTB’s banking page. We are working with the bank to resolve this as quickly as possible and will provide an update as soon as more information is available. We apologize for any inconvenience this may cause.

We are currently experiencing an issue resolving name enquiry for Wema Bank Dedicated Virtual Accounts (DVAs). We have notified the Wema Bank team and are working with them to restore service as quickly as possible. Other payment channels remain unaffected. We will share an update as soon as possible, and we apologize for any inconvenience this might cause.

We are currently experiencing an issue with **Transfers** due to downtime on our GIP platform. This is causing most Transfer Mobile Money and Bank transfers to fail. Our team is in active communication with Ghipss, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

We are currently experiencing an issue with **Transfers** due to downtime on our GIP platform. This is causing most Transfer Mobile Money and Bank transfers to fail. Our team is in active communication with Ghipss, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

Our partner, AT Ghana, is currently having a downtime on their platform, which is affecting mobile money collections at the moment. As a result, most AT Ghana collections are failing. We're currently liaising with them to fix the issues and restore the service.

We are seeing an increase in failures for inward transfers to Paystack Titan Pay with Transfer (PwY) accounts as a result of a technical issue. As a result, you may be unable to complete transfers to Paystack Titan accounts. We're working to resolving this as quickly as possible and will share an update as soon as possible. We apologize for any inconvenience this might cause.

We are currently experiencing a delay in receiving credits into Wema Bank Dedicated Virtual Accounts (DVAs) and as a result, you may experience delays in receiving funds into Wema DVAs. We have notified the Wema Bank team and are working with them to restore service as quickly as possible. Other payment channels remain unaffected. We will share an update as soon as possible, and we apologize for any inconvenience this might cause.

Our partner, MPESA, is currently having a downtime on their platform, which is affecting mobile money transactions at the moment. As a result, most MPESA transactions are failing. We're currently liaising with them to fix the issues and restore the service.

We are currently experiencing delays and increased failures in the processing of Outward Transfers. This means that attempts to transfer funds to bank accounts may fail. We are currently investigating and will share updates as soon as we have them. We apologize for any inconvenience this might cause.

We are seeing an increase rate of failure for Capitec Pay requests. The issue has been escalated to Capitec.

Capitec performance has degraded again.

We are seeing an increase in failure rates on transactions made with cards issued by Access Bank, due to a service issue on the bank's side. We have notified the Access Bank team and are working with them to resolve this as quickly as possible. In the meantime, customers may experience declines when paying with their Access Bank cards. Other payment channels (transfer, USSD, other banks' cards) remain unaffected. We will share updates as soon as we have them, and we apologize for any inconvenience this might cause.

We are currently investigating a degradation in our public API.

We are currently observing a higher failure rate on transactions made with **Verve cards**. Our team has notified the Verve team and we are working closely with them to resolve the issue. We’ll provide updates as soon as normal service is restored. We apologize for any inconvenience this might cause.

We are currently experiencing an issue with the verification service used for Direct Debit mandate creation, preventing customers from linking new bank accounts. We are actively working with the central provider to resolve this as quickly as possible. We apologize for any inconvenience caused.

We are currently experiencing an issue with **Transfers** due to downtime on Ghipss platform. This is causing most transfers to fail. Our team is in active communication with Ghipss, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

We are seeing an increase in failures for preauthorization initilize requests. The issue has been escalated to our 3rd party partners.

We are seeing an increase in failures for 3D Secure transactions using Mastercard-issued cards. We have escalated the issue to our 3rd-party partners.

Capitec Pay transactions are currently failing. We have escalated the issue to Capitec.

Our partner, Telecel, is currently experiencing intermittent downtime on their platform, which is affecting mobile money transactions at the moment. As a result, some Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.