Paystack incident

Nigeria: Degraded Performance on Direct Debit

Major Resolved

Paystack experienced a major incident on September 21, 2026 affecting NIGERIA (Direct Debit), lasting 16h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 06:39 PM UTC
Resolved
Sep 22, 2026, 10:56 AM UTC
Duration
16h 16m
Detected by Pingoru
Sep 21, 2026, 06:39 PM UTC

Affected components

NIGERIA (Direct Debit)

Update timeline

  1. investigating Sep 21, 2026, 06:39 PM UTC

    Direct Debit is currently unavailable across all banks due to a downtime. Impact: Attempts to charge already-linked accounts may fail. Attempts to link new bank accounts may also fail. We are in active communication with the service provider and will share updates as soon as more information becomes available.

  2. monitoring Sep 22, 2026, 09:12 AM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Sep 22, 2026, 10:56 AM UTC

    This incident has been resolved.