PayRetailers incident

Colombia - Payin and payout Approval Rate Decrease

Ongoing since 12:17 AM UTC, affecting Payin - Bre-B and Payout - Bre-B.

investigating Nov 10, 2026, 12:18 AM UTC

We are continuing to investigate this issue.

Started
Nov 10, 2026, 12:17 AM UTC
Resolved
Ongoing
Duration
● 1h 32m
Detected by Pingoru
Nov 10, 2026, 12:17 AM UTC

Affected components

Payin - Bre-BPayout - Bre-B

Update timeline

  1. investigating Nov 10, 2026, 12:17 AM UTC

    We are currently observing decreased approval rates for one or more payin and payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. investigating Nov 10, 2026, 12:18 AM UTC

    We are continuing to investigate this issue.

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