PayRetailers incident

Merchant Portal - Login Authentication Issues

Ongoing since 10:52 AM UTC.

identified Nov 06, 2026, 10:52 AM UTC

We are currently experiencing a technical issue affecting authentication and login access to the Merchant Portal. During this time, users may experience difficulties signing in or may be temporarily unable to access the Merchant Portal. Our technical teams are actively investigating the issue and working to restore normal access as soon as possible. Further updates will be provided as more information becomes available.

Started
Nov 06, 2026, 10:52 AM UTC
Resolved
Ongoing
Duration
● 1h 36m
Detected by Pingoru
Nov 06, 2026, 10:52 AM UTC

Update timeline

  1. identified Nov 06, 2026, 10:52 AM UTC

    We are currently experiencing a technical issue affecting authentication and login access to the Merchant Portal. During this time, users may experience difficulties signing in or may be temporarily unable to access the Merchant Portal. Our technical teams are actively investigating the issue and working to restore normal access as soon as possible. Further updates will be provided as more information becomes available.

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