PayPlug Outage History

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PayPlug had 22 outages in the last 2 years totaling 1189h 48m of downtime — averaging 0.9 incidents per month.

There were 22 PayPlug outages since November 15, 2024 totaling 1189h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payplug.com

Minor October 12, 2026

Incident externe / External incident / Incidente esterno

Detected by Pingoru
Oct 12, 2026, 02:56 PM UTC
Resolved
Oct 13, 2026, 07:10 AM UTC
Duration
16h 13m
Affected: Moyens de paiements alternatifs
Timeline · 4 updates
  1. investigating Oct 12, 2026, 02:56 PM UTC

    FR Nous avons identifié des difficultés sur la plateforme de paiement qui concerne les transactions Oney qui tombent en 5001. Après analyse, il apparaît que l’incident est externe à notre plateforme. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN We have identified an issue affecting the payment platform, with Oney transactions returning a 5001 error code. Following our investigation, the incident appears to be external to our platform. We will keep you informed of any developments as soon as further information becomes available. IT Abbiamo riscontrato delle anomalie sulla piattaforma di pagamento che interessano le transazioni Oney, le quali restituiscono un errore 5001. Dopo le analisi, è emerso che l'incidente è di origine esterna alla nostra piattaforma. Vi terremo informati sugli sviluppi non appena saranno disponibili nuove informazioni.

  2. identified Oct 12, 2026, 03:05 PM UTC

    FR L'origine du problème a été identifiée. Un correctif est en cours de préparation par le prestataire. Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles. EN The root cause has been identified. A fix is being prepared by the service provider. We will keep you informed of any developments as soon as further information becomes available. IT L'origine del problema è stata identificata. Il fornitore sta preparando una correzione. Vi terremo informati sugli sviluppi non appena saranno disponibili nuove informazioni.

  3. monitoring Oct 12, 2026, 04:49 PM UTC

    FR Le correctif a été déployé par le prestataire. Le problème ne devrait plus se reproduire. Nous continuons de monitorer le service. EN The fix has been deployed by the service provider. The issue should no longer occur. We continue to monitor the service. IT La correzione è stata implementata dal fornitore. Il problema non dovrebbe più ripresentarsi. Continuiamo a monitorare il servizio.

  4. resolved Oct 13, 2026, 07:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2025

INCIDENT REVERSEMENT | Délai reversement 3 décembre / 3rd of December settlement delay

Detected by Pingoru
Dec 03, 2025, 10:36 AM UTC
Resolved
Dec 05, 2025, 11:20 AM UTC
Duration
2d
Affected: Reversement / Settlement
Timeline · 4 updates
  1. investigating Dec 03, 2025, 10:36 AM UTC

    FR Les reversements du 2 décembre initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The payouts for 2 December, originally scheduled for today, will be processed tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today.

  2. monitoring Dec 03, 2025, 10:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 04, 2025, 10:39 AM UTC

    FR Les reversements du 2 décembre ont bien été effectués. En revanche, les reversements du 3 décembre initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The payouts for 2 December have been successfully processed. However, the payouts for 3 December, which were originally scheduled for today, will be processed tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today.

  4. resolved Dec 05, 2025, 11:20 AM UTC

    FR Nous vous confirmons le reversement des transactions 3 décembre. Nous somes à jour sur les reversements. EN We confirm the payouts of the transactions from 3 December. We are up to date with the payouts. IT Vi confermiamo il rimborso delle transazioni del 3 dicembre. Siamo aggiornati sui rimborsi.

Read the full incident report →

Notice November 15, 2024

Prestashop 4.14 – Problème de paiement / Problema di pagamento / Payment issue

Detected by Pingoru
Nov 15, 2024, 02:15 PM UTC
Resolved
Nov 15, 2024, 02:15 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 15, 2024, 02:15 PM UTC

    FR Nous invitons nos marchands utilisant notre module Prestashop 4.14 à le mettre à jour vers la version 4.14.2. Celle-ci corrige des dysfonctionnements impactant le bon fonctionnement des paiements. IT Invitiamo i nostri commercianti che utilizzano il nostro modulo Prestashop 4.14 ad aggiornarlo alla versione 4.14.2. Quest'ultima corregge i malfunzionamenti che incidono sul buon funzionamento dei pagamenti. EN We invite our merchants using our Prestashop 4.14 module to upgrade to version 4.14.2. This corrects malfunctions impacting the payments.

Read the full incident report →