pawaPay incident
Performance degradation affecting Malawi Airtel services
Resolved after 1 day 6 hours, affecting Airtel :: Web Deposit and Airtel :: Payout, on August 22, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Aug 22, 2026, 07:02 AM UTC
We are experiencing degraded performance in the Malawi Airtel services. We are investigating the issue.
- identified Aug 22, 2026, 06:01 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Malawi Airtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Aug 23, 2026, 06:20 AM UTC
We are still experiencing degraded performance in our Airtel Malawi deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Aug 23, 2026, 09:00 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 23, 2026, 01:26 PM UTC
This incident has been resolved.
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