pawaPay incident

Performance degradation affecting Malawi TNM services

Resolved after 2 hours 11 minutes, affecting TNM :: Web Deposits and TNM :: Payouts, on October 23, 2026.

monitoring Oct 23, 2026, 02:08 PM UTC

A fix has been deployed by Malawi TNM. We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 23, 2026, 12:23 PM UTC
Resolved
Oct 23, 2026, 02:35 PM UTC
Duration
2h 11m
Detected by Pingoru
Oct 23, 2026, 12:23 PM UTC

Affected components

TNM :: Web DepositsTNM :: Payouts

Update timeline

  1. investigating Oct 23, 2026, 12:23 PM UTC

    We are experiencing an outage of the Malawi TNM services. We are investigating the issue.

  2. monitoring Oct 23, 2026, 02:08 PM UTC

    A fix has been deployed by Malawi TNM. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 23, 2026, 02:35 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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