pawaPay incident

Performance degradation affecting Ghana MTN services

Resolved after 6 hours 2 minutes, affecting MTN :: Web Deposit and MTN :: Payout, on August 9, 2026.

monitoring Aug 09, 2026, 11:42 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Aug 09, 2026, 07:14 PM UTC
Resolved
Aug 10, 2026, 01:17 AM UTC
Duration
6h 2m
Detected by Pingoru
Aug 09, 2026, 07:14 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Aug 09, 2026, 07:14 PM UTC

    We are experiencing degraded performance in the Ghana MTN services. We are investigating the issue.

  2. identified Aug 09, 2026, 08:40 PM UTC

    MTN Ghana is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

  3. monitoring Aug 09, 2026, 11:42 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Aug 10, 2026, 01:17 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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