pawaPay incident

Performance degradation affecting Malawi Airtel services

Resolved after 3 hours 57 minutes, affecting Airtel :: Web Deposit and Airtel :: Payout, on August 1, 2026.

monitoring Aug 01, 2026, 10:59 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 01, 2026, 08:53 AM UTC
Resolved
Aug 01, 2026, 12:51 PM UTC
Duration
3h 57m
Detected by Pingoru
Aug 01, 2026, 08:53 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Aug 01, 2026, 08:53 AM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 01, 2026, 10:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2026, 12:51 PM UTC

    This incident has been resolved.

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