Performance degradation affecting DRC Orange services

Update timeline

1. identified Jul 25, 2026, 08:51 AM UTC

   We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.

2. identified Jul 26, 2026, 03:36 PM UTC

   This is a quick update to inform you that we are still experiencing instability in DRC Orange services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

3. identified Jul 27, 2026, 04:02 PM UTC

   This is a quick update to inform you that we are still experiencing instability in DRC Orange services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

4. identified Jul 28, 2026, 10:12 AM UTC

   We are still experiencing degraded performance in our DRC Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

5. identified Jul 30, 2026, 07:30 AM UTC

   This is a quick update to inform you that we are still experiencing instability in DRC Orange services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

6. monitoring Jul 31, 2026, 11:07 PM UTC

   We are seeing improvements in success rates and will continue monitoring the incident.

7. resolved Jul 31, 2026, 11:45 PM UTC

   The incident has been resolved. We apologise for the inconvenience.