pawaPay incident

Performance degradation affecting DRC Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 28, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 11:16 PM UTC
Resolved
Apr 29, 2026, 02:49 AM UTC
Duration
3h 32m
Detected by Pingoru
Apr 28, 2026, 11:16 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Apr 28, 2026, 11:16 PM UTC

    We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 29, 2026, 01:06 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 29, 2026, 02:49 AM UTC

    The incident has been resolved. We apologise for the inconvenience.