pawaPay incident
Performance degradation affecting DRC Orange services
Resolved after 1 day 5 hours, affecting Orange :: Web Deposit and Orange :: Payout, on July 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Jul 23, 2026, 09:57 AM UTC
We have identified instability in DRC Orange services. We have escalated this to the MMO for resolution.
- monitoring Jul 23, 2026, 03:32 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Jul 23, 2026, 04:44 PM UTC
We have identified instability in DRC Orange services. We will continue monitoring the incident.
- investigating Jul 23, 2026, 05:49 PM UTC
This is a quick update to inform you that we are still investigating the possible root cause of this incident. We'll provide an update as soon as possible.
- investigating Jul 24, 2026, 06:14 AM UTC
This is a quick update to inform you that we are still facing degraded performance and are investigating the possible root cause of this incident. We'll provide an update as soon as possible.
- monitoring Jul 24, 2026, 01:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2026, 03:09 PM UTC
This incident has been resolved.
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