pawaPay incident
Performance degradation affecting Airtel OpenAPI services
Resolved after 2 hours 29 minutes, affecting Airtel :: Web Deposit and Airtel :: Web Deposit and 1 more, on July 21, 2026.
We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
Affected components
Update timeline
- investigating Jul 21, 2026, 12:31 AM UTC
We are experiencing degraded performance in Airtel services across multiple markets. We are investigating the issue. Affected markets: DRC, Congo B, Gabon, Kenya, Malawi, Rwanda, Tanzania, Uganda and Zambia.
- monitoring Jul 21, 2026, 01:57 AM UTC
We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
- resolved Jul 21, 2026, 03:00 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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