pawaPay incident

Performance degradation affecting Airtel OpenAPI services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on July 20, 2026 affecting Airtel :: Web Deposit and Airtel :: Web Deposit and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 09:49 PM UTC
Resolved
Jul 20, 2026, 11:53 PM UTC
Duration
2h 4m
Detected by Pingoru
Jul 20, 2026, 09:49 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: PayoutAirtel :: PayoutAirtel :: Betting :: Web DepositAirtel :: Payout

Update timeline

  1. investigating Jul 20, 2026, 09:49 PM UTC

    We are experiencing degraded performance in Airtel services across multiple markets. We are investigating the issue. Affected markets: DRC, Congo B, Gabon, Kenya, Malawi, Rwanda, Tanzania, Uganda and Zambia.

  2. monitoring Jul 20, 2026, 10:18 PM UTC

    We are seeing improvements in success rates across the affected services and will continue monitoring the incident.

  3. resolved Jul 20, 2026, 11:53 PM UTC

    The incident has been resolved. We apologise for the inconvenience.