pawaPay incident

Performance degradation affecting Uganda MTN services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on April 27, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 03:49 PM UTC
Resolved
Apr 27, 2026, 05:39 PM UTC
Duration
1h 49m
Detected by Pingoru
Apr 27, 2026, 03:49 PM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. identified Apr 27, 2026, 03:49 PM UTC

    We have identified instability in Uganda MTN services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 27, 2026, 04:58 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 27, 2026, 05:39 PM UTC

    This incident has been resolved.