pawaPay incident

Performance degradation affecting Malawi TNM services

Resolved after 5 hours 34 minutes, affecting TNM :: Web Deposits and TNM :: Payouts, on July 3, 2026.

monitoring Jul 03, 2026, 07:17 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Jul 03, 2026, 06:27 PM UTC
Resolved
Jul 04, 2026, 12:01 AM UTC
Duration
5h 34m
Detected by Pingoru
Jul 03, 2026, 06:27 PM UTC

Affected components

TNM :: Web DepositsTNM :: Payouts

Update timeline

  1. identified Jul 03, 2026, 06:27 PM UTC

    We have identified instability in Malawi TNM services. We have escalated this to the MMO for resolution.

  2. monitoring Jul 03, 2026, 07:17 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 04, 2026, 12:01 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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