pawaPay incident

Performance degradation affecting Zambia Airtel services

Resolved after 7 hours 37 minutes, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on June 26, 2026.

monitoring Jun 27, 2026, 07:01 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Jun 26, 2026, 11:42 PM UTC
Resolved
Jun 27, 2026, 07:20 AM UTC
Duration
7h 37m
Detected by Pingoru
Jun 26, 2026, 11:42 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Jun 26, 2026, 11:42 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. identified Jun 26, 2026, 11:52 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  3. identified Jun 27, 2026, 05:07 AM UTC

    This is an update that we are still having instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  4. monitoring Jun 27, 2026, 07:01 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Jun 27, 2026, 07:20 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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