pawaPay incident

Performance degradation affecting Tanzania Halotel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 24, 2026 affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more component, lasting 7h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 04:06 PM UTC
Resolved
Jun 24, 2026, 11:16 PM UTC
Duration
7h 9m
Detected by Pingoru
Jun 24, 2026, 04:06 PM UTC

Affected components

Halotel :: Web DepositHalotel :: USSD DepositHalotel :: Payout

Update timeline

  1. identified Jun 24, 2026, 04:06 PM UTC

    We have identified instability in Tanzania Halotel services. We have escalated this to the MMO for resolution.

  2. identified Jun 24, 2026, 04:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 24, 2026, 04:26 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 24, 2026, 11:16 PM UTC

    The incident has been resolved. We apologise for the inconvenience.