pawaPay incident

Performance degradation affecting Uganda Airtel services

Resolved after 2 hours 30 minutes, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on June 22, 2026.

monitoring Jun 23, 2026, 12:25 AM UTC

We are continuing to monitor for any further issues.

Started
Jun 22, 2026, 09:56 PM UTC
Resolved
Jun 23, 2026, 12:26 AM UTC
Duration
2h 30m
Detected by Pingoru
Jun 22, 2026, 09:56 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Jun 22, 2026, 09:56 PM UTC

    We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.

  2. monitoring Jun 22, 2026, 11:52 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. monitoring Jun 23, 2026, 12:25 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 23, 2026, 12:26 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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