pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 18, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 09:41 PM UTC
Resolved
Jun 19, 2026, 12:47 AM UTC
Duration
3h 6m
Detected by Pingoru
Jun 18, 2026, 09:41 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Jun 18, 2026, 09:41 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Jun 18, 2026, 11:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2026, 12:47 AM UTC

    This incident has been resolved.