pawaPay incident
Performance degradation affecting Ghana Telecel services
pawaPay experienced a major incident on June 17, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 17, 2026, 04:47 PM UTC
We have identified instability in Ghana Telecel services. We have escalated this to the Telecel for resolution.
- monitoring Jun 17, 2026, 07:42 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 17, 2026, 08:09 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Telecel Ghana deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jun 17, 2026, 08:18 PM UTC
This is a quick update to inform you that we are now experiencing an outage in our Telecel Ghana deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jun 17, 2026, 08:20 PM UTC
This is a quick update to inform you that we are now experiencing an outage in our Telecel Ghana deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jun 17, 2026, 09:22 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jun 17, 2026, 10:23 PM UTC
The incident has been resolved. We apologise for the inconvenience.