pawaPay incident
Performance degradation affecting Ghana Telecel services
pawaPay experienced a critical incident on June 16, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 16, 2026, 10:13 PM UTC
We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.
- monitoring Jun 16, 2026, 10:30 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Jun 16, 2026, 11:02 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Ghana Telecel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jun 16, 2026, 11:24 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jun 17, 2026, 12:33 AM UTC
The incident has been resolved. We apologise for the inconvenience.