pawaPay incident

Performance degradation affecting Ghana Telecel services

Resolved after 2 hours 20 minutes, affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more, on June 16, 2026.

monitoring Jun 16, 2026, 11:24 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Jun 16, 2026, 10:13 PM UTC
Resolved
Jun 17, 2026, 12:33 AM UTC
Duration
2h 20m
Detected by Pingoru
Jun 16, 2026, 10:13 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified Jun 16, 2026, 10:13 PM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring Jun 16, 2026, 10:30 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Jun 16, 2026, 11:02 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Ghana Telecel deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. monitoring Jun 16, 2026, 11:24 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Jun 17, 2026, 12:33 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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