pawaPay incident

Performance degradation affecting Ghana AirtelTigo services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 15, 2026 affecting AirtelTigo :: Web Deposit and AirtelTigo :: Payout, lasting 22h 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 01:23 PM UTC
Resolved
Jun 16, 2026, 12:22 PM UTC
Duration
22h 58m
Detected by Pingoru
Jun 15, 2026, 01:23 PM UTC

Affected components

AirtelTigo :: Web DepositAirtelTigo :: Payout

Update timeline

  1. investigating Jun 15, 2026, 01:23 PM UTC

    We are experiencing an outage of the Ghana AirtelTigo services. We are investigating the issue.

  2. monitoring Jun 15, 2026, 04:53 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. investigating Jun 15, 2026, 05:28 PM UTC

    We are experiencing degraded performance in the Ghana AirtelTigo services. We are investigating the issue.

  4. identified Jun 16, 2026, 06:39 AM UTC

    We are still experiencing degraded performance in our AirtelTigo deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  5. monitoring Jun 16, 2026, 08:59 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  6. resolved Jun 16, 2026, 12:22 PM UTC

    This incident has been resolved.