pawaPay incident

Performance degradation affecting Malawi Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 13, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 5h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2026, 04:11 PM UTC
Resolved
Jun 13, 2026, 09:24 PM UTC
Duration
5h 12m
Detected by Pingoru
Jun 13, 2026, 04:11 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified Jun 13, 2026, 04:11 PM UTC

    We have identified instability in Malawi Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring Jun 13, 2026, 05:53 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 13, 2026, 09:24 PM UTC

    The incident has been resolved. We apologise for the inconvenience.