pawaPay incident

Performance degradation affecting Rwanda MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 12, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 08:38 PM UTC
Resolved
Jun 12, 2026, 10:28 PM UTC
Duration
1h 49m
Detected by Pingoru
Jun 12, 2026, 08:38 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Jun 12, 2026, 08:38 PM UTC

    We are experiencing an outage of the Rwanda MTN services. We are investigating the issue.

  2. monitoring Jun 12, 2026, 09:32 PM UTC

    A fix has been deployed by Rwanda MTN. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 12, 2026, 10:28 PM UTC

    The incident has been resolved. We apologise for the inconvenience.