pawaPay incident

Performance degradation affecting Ghana Telecel services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 11, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2026, 09:38 AM UTC
Resolved
Jun 11, 2026, 01:15 PM UTC
Duration
3h 37m
Detected by Pingoru
Jun 11, 2026, 09:38 AM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified Jun 11, 2026, 09:38 AM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring Jun 11, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jun 11, 2026, 11:05 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 11, 2026, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 11, 2026, 01:15 PM UTC

    This incident has been resolved.