pawaPay incident

Performance degradation affecting Rwanda MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 10, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 05:24 PM UTC
Resolved
Jun 10, 2026, 08:53 PM UTC
Duration
3h 29m
Detected by Pingoru
Jun 10, 2026, 05:24 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Jun 10, 2026, 05:24 PM UTC

    We are experiencing an outage of the Rwanda MTN services. We are investigating the issue.

  2. monitoring Jun 10, 2026, 07:03 PM UTC

    A fix has been deployed by Rwanda MTN. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 10, 2026, 08:53 PM UTC

    The incident has been resolved. We apologise for the inconvenience.