pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 9, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 9h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 09:33 PM UTC
Resolved
Jun 10, 2026, 06:47 AM UTC
Duration
9h 14m
Detected by Pingoru
Jun 09, 2026, 09:33 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Jun 09, 2026, 09:33 PM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  2. investigating Jun 10, 2026, 01:07 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 10, 2026, 03:06 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Jun 10, 2026, 06:47 AM UTC

    The incident has been resolved. We apologise for the inconvenience.