pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Major Resolved View vendor source →

pawaPay experienced a major incident on June 8, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 12h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2026, 10:18 PM UTC
Resolved
Jun 09, 2026, 10:59 AM UTC
Duration
12h 40m
Detected by Pingoru
Jun 08, 2026, 10:18 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. investigating Jun 08, 2026, 10:18 PM UTC

    We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.

  2. identified Jun 08, 2026, 11:20 PM UTC

    Kenya M-Pesa is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

  3. identified Jun 09, 2026, 12:02 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Kenya M-Pesa deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. monitoring Jun 09, 2026, 06:48 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. identified Jun 09, 2026, 07:13 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Kenya M-Pesa deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  6. monitoring Jun 09, 2026, 07:58 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  7. resolved Jun 09, 2026, 10:59 AM UTC

    This incident has been resolved.