pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 4, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 09:39 PM UTC
Resolved
Jun 05, 2026, 01:18 AM UTC
Duration
3h 38m
Detected by Pingoru
Jun 04, 2026, 09:39 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Jun 04, 2026, 09:39 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Jun 04, 2026, 10:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2026, 01:18 AM UTC

    This incident has been resolved.