pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 3, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 09:46 PM UTC
Resolved
Jun 04, 2026, 01:19 AM UTC
Duration
3h 33m
Detected by Pingoru
Jun 03, 2026, 09:46 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Jun 03, 2026, 09:46 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Jun 04, 2026, 12:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2026, 01:19 AM UTC

    The incident has been resolved. We apologise for the inconvenience.