pawaPay incident

Performance degradation affecting Uganda MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 1, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2026, 09:18 PM UTC
Resolved
Jun 02, 2026, 01:07 AM UTC
Duration
3h 49m
Detected by Pingoru
Jun 01, 2026, 09:18 PM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. investigating Jun 01, 2026, 09:18 PM UTC

    We are experiencing an outage of the Uganda MTN services. We are investigating the issue.

  2. monitoring Jun 01, 2026, 09:52 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jun 02, 2026, 01:07 AM UTC

    The incident has been resolved. We apologise for the inconvenience.