pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →
Started
Apr 23, 2026, 04:23 PM UTC
Resolved
Apr 23, 2026, 09:11 PM UTC
Duration
4h 48m
Detected by Pingoru
Apr 23, 2026, 04:23 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. identified Apr 23, 2026, 04:23 PM UTC

    We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 23, 2026, 08:06 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 23, 2026, 09:11 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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