pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on April 23, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 04:23 PM UTC
Resolved
Apr 23, 2026, 09:11 PM UTC
Duration
4h 48m
Detected by Pingoru
Apr 23, 2026, 04:23 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. identified Apr 23, 2026, 04:23 PM UTC

    We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring Apr 23, 2026, 08:06 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 23, 2026, 09:11 PM UTC

    The incident has been resolved. We apologise for the inconvenience.