pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 23, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 04:35 PM UTC
Resolved
Apr 23, 2026, 08:39 PM UTC
Duration
4h 4m
Detected by Pingoru
Apr 23, 2026, 04:35 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Apr 23, 2026, 04:35 PM UTC

    We are experiencing an outage of]the Uganda Airtel services. We are investigating the issue.

  2. monitoring Apr 23, 2026, 06:26 PM UTC

    A fix has been deployed by Uganda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 23, 2026, 08:39 PM UTC

    This incident has been resolved.