pawaPay incident

Performance degradation affecting Ghana AirtelTigo services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 30, 2026 affecting AirtelTigo :: Web Deposit and AirtelTigo :: Payout, lasting 11h 3m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2026, 04:23 AM UTC
Resolved
May 30, 2026, 03:27 PM UTC
Duration
11h 3m
Detected by Pingoru
May 30, 2026, 04:23 AM UTC

Affected components

AirtelTigo :: Web DepositAirtelTigo :: Payout

Update timeline

  1. investigating May 30, 2026, 04:23 AM UTC

    We are experiencing an outage of the Ghana AirtelTigo services. We are investigating the issue.

  2. identified May 30, 2026, 12:05 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Ghana AirtelTigo deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring May 30, 2026, 03:05 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved May 30, 2026, 03:27 PM UTC

    The incident has been resolved. We apologise for the inconvenience.