pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 29, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 11:33 PM UTC
Resolved
May 30, 2026, 02:06 AM UTC
Duration
2h 32m
Detected by Pingoru
May 29, 2026, 11:33 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. investigating May 29, 2026, 11:33 PM UTC

    We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.

  2. identified May 29, 2026, 11:44 PM UTC

    We are still experiencing degraded performance in our M-Pesa Kenya gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  3. monitoring May 30, 2026, 01:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 30, 2026, 02:06 AM UTC

    The incident has been resolved. We apologise for the inconvenience.