pawaPay incident

Performance degradation affecting Malawi Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 28, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 11:09 AM UTC
Resolved
May 28, 2026, 01:19 PM UTC
Duration
2h 9m
Detected by Pingoru
May 28, 2026, 11:09 AM UTC

Affected components

Airtel :: Web DepositAirtel :: PayoutTNM :: Web DepositsTNM :: Payouts

Update timeline

  1. investigating May 28, 2026, 11:09 AM UTC

    We are experiencing an outage of the Malawi Airtel services. We are investigating the issue.

  2. monitoring May 28, 2026, 11:45 AM UTC

    A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 28, 2026, 01:19 PM UTC

    This incident has been resolved.