pawaPay incident
Performance degradation affecting Zambia Zamtel services
Major Vendor's status page →
Resolved after 1 hour 35 minutes, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on May 28, 2026.
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit
Update timeline
- identified May 28, 2026, 04:08 AM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- monitoring May 28, 2026, 05:00 AM UTC
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved May 28, 2026, 05:44 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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