pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 28, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 04:08 AM UTC
Resolved
May 28, 2026, 05:44 AM UTC
Duration
1h 35m
Detected by Pingoru
May 28, 2026, 04:08 AM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. identified May 28, 2026, 04:08 AM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring May 28, 2026, 05:00 AM UTC

    A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 28, 2026, 05:44 AM UTC

    The incident has been resolved. We apologise for the inconvenience.