pawaPay incident

Performance degradation affecting DRC Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 27, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 11:39 PM UTC
Resolved
May 28, 2026, 03:34 AM UTC
Duration
3h 55m
Detected by Pingoru
May 27, 2026, 11:39 PM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. identified May 27, 2026, 11:39 PM UTC

    We have identified instability in DRC Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring May 28, 2026, 12:57 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. investigating May 28, 2026, 01:48 AM UTC

    We are currently investigating this issue.

  4. monitoring May 28, 2026, 02:00 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved May 28, 2026, 03:34 AM UTC

    The incident has been resolved. We apologise for the inconvenience.