pawaPay incident

Performance degradation affecting Uganda Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 23, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2026, 04:18 AM UTC
Resolved
May 23, 2026, 06:49 AM UTC
Duration
2h 30m
Detected by Pingoru
May 23, 2026, 04:18 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified May 23, 2026, 04:18 AM UTC

    We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

  2. monitoring May 23, 2026, 05:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 23, 2026, 06:49 AM UTC

    The incident has been resolved. We apologise for the inconvenience.