pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 22, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 09:28 PM UTC
Resolved
May 22, 2026, 11:27 PM UTC
Duration
1h 58m
Detected by Pingoru
May 22, 2026, 09:28 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: PayoutMTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. investigating May 22, 2026, 09:28 PM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  2. monitoring May 22, 2026, 10:20 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 22, 2026, 11:27 PM UTC

    The incident has been resolved. We apologise for the inconvenience.