pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Ongoing View vendor source →

pawaPay is currently experiencing a critical incident affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, which began 21h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 11:13 PM UTC
Resolved
Ongoing
Duration
● 21h 14m
Detected by Pingoru
May 21, 2026, 11:13 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating May 21, 2026, 11:13 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. investigating May 21, 2026, 11:24 PM UTC

    This is a quick update to announce that we are still experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  3. identified May 22, 2026, 06:28 AM UTC

    This is a quick update to inform you that we are still experiencing instabilities in our Zamtel Zambia deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. identified May 22, 2026, 10:47 AM UTC

    This is a quick update to inform you that we are still experiencing instabilities in our Zamtel Zambia deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  5. identified May 22, 2026, 05:22 PM UTC

    Unfortunately we are still experiencing an outage in our Zamtel Zambia deposit and payout gateways. Zamtel is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.