pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 22 hours 44 minutes, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on May 21, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating May 21, 2026, 11:13 PM UTC
We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
- investigating May 21, 2026, 11:24 PM UTC
This is a quick update to announce that we are still experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
- identified May 22, 2026, 06:28 AM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Zamtel Zambia deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified May 22, 2026, 10:47 AM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Zamtel Zambia deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified May 22, 2026, 05:22 PM UTC
Unfortunately we are still experiencing an outage in our Zamtel Zambia deposit and payout gateways. Zamtel is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring May 22, 2026, 08:31 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved May 22, 2026, 09:58 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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