pawaPay incident

Performance degradation affecting Ghana Telecel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 21, 2026 affecting Telecel :: Payout, lasting 16h 59m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 03:58 PM UTC
Resolved
May 22, 2026, 08:57 AM UTC
Duration
16h 59m
Detected by Pingoru
May 21, 2026, 03:58 PM UTC

Affected components

Telecel :: Payout

Update timeline

  1. investigating May 21, 2026, 03:58 PM UTC

    We are experiencing an outage of the Ghana Telecel services. We are investigating the issue.

  2. identified May 22, 2026, 06:18 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Telecel Ghana payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring May 22, 2026, 08:09 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved May 22, 2026, 08:57 AM UTC

    This incident has been resolved.