pawaPay incident

Performance degradation affecting Malawi Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 21, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 09:50 AM UTC
Resolved
May 21, 2026, 11:34 AM UTC
Duration
1h 44m
Detected by Pingoru
May 21, 2026, 09:50 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Payout

Update timeline

  1. investigating May 21, 2026, 09:50 AM UTC

    We are experiencing an outage in the Malawi Airtel services. We are investigating the issue.

  2. monitoring May 21, 2026, 10:00 AM UTC

    A fix has been deployed by Malawi Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 21, 2026, 11:34 AM UTC

    This incident has been resolved.