pawaPay incident

Performance degradation affecting Zambia Zamtel services

Resolved after 12 hours 3 minutes, affecting Zamtel :: USSD Deposit, on May 21, 2026.

monitoring May 21, 2026, 03:56 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Affected components

Zamtel :: USSD Deposit

identified May 21, 2026, 06:34 AM UTC

We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
monitoring May 21, 2026, 03:56 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.
resolved May 21, 2026, 06:38 PM UTC

The incident has been resolved. We apologise for the inconvenience.

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