pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 21, 2026 affecting Zamtel :: USSD Deposit, lasting 12h 3m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 06:34 AM UTC
Resolved
May 21, 2026, 06:38 PM UTC
Duration
12h 3m
Detected by Pingoru
May 21, 2026, 06:34 AM UTC

Affected components

Zamtel :: USSD Deposit

Update timeline

  1. identified May 21, 2026, 06:34 AM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring May 21, 2026, 03:56 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 21, 2026, 06:38 PM UTC

    The incident has been resolved. We apologise for the inconvenience.